Skip to main content
Speaker tags in Zoom are available in the Granola desktop app on macOS and Windows. You need the Zoom Workplace desktop app; speaker tags are not supported in the web client. No browser extension is needed. Speaker tags use participant display names and active-speaker information from Zoom to show who said what in your transcript. Names appear when Granola can identify the speaker.

​
Set up speaker tags

Make sure your Granola desktop app is up to date.

​
macOS

  1. Open Granola. Click your workspace name in the bottom-left corner, then select Settings. Open Settings > Preferences, then select Speaker tags.
  2. If the row already shows Enabled, you’re ready to go. Otherwise, click Set up beside the row that includes Zoom.
  3. Follow the prompts to turn on Granola in System Settings > Privacy & Security > Accessibility.
  4. Return to Granola and check that the row shows Enabled.
If Granola already has Accessibility access, you do not need to grant it again. On a managed Mac, your admin can pre-grant access via MDM.

​
Windows

Open Settings > Preferences > Speaker tags in Granola and check that the row including Zoom shows Enabled. No separate Accessibility permission is needed on Windows.

​
Use speaker tags in a meeting

Start your call in the Zoom Workplace desktop app and start transcription in Granola as usual. Open the transcript panel to see speaker names. Speaker tags apply while Granola is transcribing; they do not add names to older transcripts. See the Speaker tags overview for accuracy limitations and privacy details.

​
Troubleshooting

Go to Settings > Preferences > Speaker tags.If it is not visible, make sure your Granola app is up to date by installing the latest version from our website.
  1. Open System Settings > Privacy & Security > Accessibility.
  2. Make sure Granola is listed and switched on.
  3. Return to Granola and reopen Settings > Preferences > Speaker tags.
  4. If the row that includes Zoom still does not show Enabled, fully quit and reopen Granola.
If Granola is already switched on in Accessibility settings but the permission is not detected, switch it off and on again, then reopen Granola.
Check that:
  • You are using the Zoom Workplace desktop app on macOS or Windows, rather than the Zoom web client.
  • The row that includes Zoom under Settings > Preferences > Speaker tags shows Enabled.
  • Granola was open and transcribing while the Zoom call was active.
  • The transcript was captured after speaker tags were set up; names are not applied retrospectively.
Some transcript sections may not have a speaker name if Zoom did not show a clear active speaker at that moment, participants were speaking over each other, or several people were using a shared meeting-room device.
Speaker tags rely on the participant name and current-speaker information shown by Zoom. If a participant uses a different display name, several people use one room device, or people speak over each other, the label may not identify the individual correctly.