​

Understanding your invoice

Granola uses per-seat billing — you pay $14/month (on Business) or$35/month (on Enterprise) for each member in your workspace. When team members join or leave mid-billing cycle, your next invoice adjusts automatically so you only pay for seats during the days they were active. This doc explains what each line item on your invoice means.

​

Your subscription line

The bottom of every invoice shows your straightforward subscription charge for the upcoming billing period:

Granola Business × [number of seats] @ $14.00 / month

This is just your current seat count multiplied by $14. If nothing changed during your last billing cycle, this is the only line item you’ll see.

​

What are “Remaining time” and “Unused time” lines?

When your seat count changes mid-billing cycle (someone joins or leaves your workspace), you’ll see adjustment lines on your next invoice. These always come in pairs:

• “Unused time on X × Granola Business” — This is a credit. It refunds the old seat count for the days remaining in the billing period after the change happened. Think of it as: “you already paid for X seats, but you’re not using that configuration anymore, so here’s money back for the leftover days.”
• “Remaining time on Y × Granola Business” — This is a charge. It covers the new seat count for those same remaining days. Think of it as: “now you have Y seats, so here’s the charge for the rest of the period at the new count.”

The net difference between each pair is just the cost of the extra seat(s) for the remaining days in the previous period. These pairs ensure you’re always billed fairly for exactly what you used.

​

A real-world example

Let’s say your workspace starts a billing cycle with 2 seats, and you add team members at different points during the month: Each mid-cycle addition creates one pair of adjustment lines on your next invoice. That’s 4 changes × 2 lines each = 8 adjustment lines, plus the renewal subscription line at the bottom, for a total of 9 line items. Here’s what those pairs look like on the invoice:

1. Mar 27 change (2 → 3 seats): “Unused time” credit for 2 seats from Mar 27–Apr 15, paired with a “Remaining time” charge for 3 seats for those same days.
2. Apr 7 change (3 → 4 seats): “Unused time” credit for 3 seats from Apr 7–Apr 15, paired with a “Remaining time” charge for 4 seats for those days.
3. Apr 13 change (4 → 5 seats): “Unused time” credit for 4 seats from Apr 13–Apr 15, paired with a “Remaining time” charge for 5 seats for those days.
4. Apr 15 change (5 → 6 seats): “Unused time” credit for 5 seats on Apr 15, paired with a “Remaining time” charge for 6 seats on that day.
5. Renewal line: Granola Business × 6 @ $14.00 for the next billing period.

​

Why do the date ranges vary?

You’ll notice the date ranges on each pair of adjustment lines are different lengths. That’s because they reflect how many days were left until your next billing renewal when the change happened.

• A change early in the cycle covers more remaining days, so the adjustment amounts are larger.
• A change near the end of the cycle covers fewer days, so the amounts are smaller.

This is perfectly normal — it just means you’re being charged proportionally for the exact number of days each configuration was active.

​

What if someone leaves?

The same mechanism works in reverse. When a member is removed from your workspace:

• You get a credit (“Unused time”) for the old, higher seat count for the remaining days.
• You get a charge (“Remaining time”) for the new, lower seat count for those same days.

The net result is a credit for the removed seat’s remaining days — so you’re not paying for a seat that’s no longer in use.

​

Tips

• Your renewal date is shown on the last line item of your invoice (the subscription charge).
• The net effect of all the adjustment lines should match what you’d expect: you’re paying for each seat only for the days it was active.
• You can see your current seat count and billing details in Settings > Billing.
• Adding multiple members at once (rather than one at a time) results in fewer line items on your invoice, since each change creates a pair.

​

Still confused?

We’re happy to help you make sense of a specific invoice. Use the “Ask AI” chat on the right-hand side of this page and mention that you’d like some help from the team to explain your bill.