What’s happening?
Many long-term users have been on an extended free trial of our Business plan. We’re moving to clearer pricing: you can subscribe to the Business plan ($14/month per user) to keep current features, or we’ll move you to our Basic (free) plan. On the Basic plan you can keep using Granola for free, with some changes.What happens to my notes older than 30 days on the free plan?
Your notes are not deleted. We keep them stored. On the Basic (free) plan you only see and use notes from the last 30 days in the app. Notes older than 30 days are still there but not accessible in Granola. If you need to keep access to older notes before any plan change:- Export your historical notes — You can generate a CSV of notes (including older than 30 days) from Settings > Edit profile > Generate CSV. The file is emailed to you within a few hours. It includes note title, summary, and basic details but not full transcripts. Do this while you still have full access if you’re moving to Basic.
Free vs paid: what’s included?
| Basic (free) | Business ($14/user/month) | Enterprise (from $35/user/month) | |
|---|---|---|---|
| Note history | Last 30 days only in the app | Unlimited | Unlimited |
| AI-enhanced notes & Chat | Yes | Yes | Yes |
| Integrations (Zapier, Notion, Slack, Attio, etc.) | No | Yes | Yes |
| Advanced “thinking” models in Chat | No | Yes | Yes |
| Shared folders, templates, recipes | Yes | Yes | Yes |
| Admin controls, SSO, policy management | No | No | Yes |
Can I keep using Granola for free? What will that look like?
Yes. On the Basic plan you can still:- Take and AI-enhance notes
- Use Granola Chat over your last 30 days of notes
- Use shared folders, templates, and recipes
- Sign in with Google or Microsoft and sync your calendar
Exact timeline
You’ll receive email from us with the exact date your plan will change. Until that date, your current access continues. If you want to export older notes or decide about upgrading, do it before the change date.How do I export all my notes before the change?
- Go to Settings (click your workspace name in the bottom-left, then Settings).
- Open Profile in the left menu.
- Find Generate CSV and click it.
- You’ll receive an email with a CSV containing note titles, summaries, and basic details (not full transcripts) within a few hours.
”What stopped working?” — I’ve already been moved and something’s different
If you’ve already been moved to the Basic plan and something you used before no longer works, here’s what changed:I can't see notes older than 30 days
I can't see notes older than 30 days
On the Basic plan, only the last 30 days of notes are visible in the app. Older notes are stored but not accessible. You can still export a CSV of historical notes (Settings > Edit profile > Generate CSV) to get titles and summaries.
My integration (Notion, Zapier, Slack, etc.) doesn't work
My integration (Notion, Zapier, Slack, etc.) doesn't work
Integrations are only available on Business and Enterprise plans. On Basic, those options are no longer available unless you or your workspace upgrades.
I don't see the advanced / thinking models in Chat
I don't see the advanced / thinking models in Chat
Advanced thinking models in Granola Chat are only on Business and Enterprise. On Basic you still have standard Chat over your last 30 days of notes.
I want to upgrade just myself, not my whole workspace
I want to upgrade just myself, not my whole workspace
You can create your own workspace and move your notes there, then subscribe to Business for that workspace. See Creating and upgrading a new personal workspace.
Frequently asked questions
I'm in multiple workspaces — which plan am I on?
I'm in multiple workspaces — which plan am I on?
Billing is per workspace. If you’re in more than one workspace (e.g. a personal one and a company one), each has its own plan. You might be on the free plan in one workspace and Business in another. The app shows the plan for the workspace you’re currently in. See Workspaces for how workspaces and billing work together.
How do I use a promo or coupon code when upgrading?
How do I use a promo or coupon code when upgrading?
On the Settings > Billing page, click Use coupon (or the option to subscribe to Business). A “Have a promo code?” step will appear — enter your code there; it will be validated and applied when you complete payment. If you don’t see that option, you may already have a discount assigned to your account, or you can contact hey@granola.so for help with a code.Promo codes are workspace-specific. A promo code applies to the single workspace where it is redeemed. Once used, it cannot be transferred or reused on a different workspace. If you have a promotion intended for a team, invite your teammates to the workspace where the code was applied rather than creating a separate workspace. You can invite members from Settings > Members. See Workspaces for more on adding teammates.
I want annual billing or an Enterprise plan
I want annual billing or an Enterprise plan
Annual plans are not currently available. For Enterprise (from $35/user/month, SSO, admin controls, priority support), contact sales@granola.so. More in Subscriptions and billing.
How do I contact support?
How do I contact support?
For questions about plan changes, billing, or upgrading: email hey@granola.so. For Enterprise or sales-related questions, use sales@granola.so. We’re happy to help you choose the right plan or sort out any issues.