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Subscriptions and billing

Granola has three plans: Basic (free), Business, and Enterprise. Billing is per workspace: every member shares the same plan, and you pay one seat per active member. Live pricing is on our pricing page. The Granola apps for mobile (iOS, Apple Watch, Android) are free to use; you don’t need a paid subscription to take notes on mobile.

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What each plan includes

No plan has a daily transcription limit. On Basic, notes older than 30 days are stored (not deleted), but they aren’t accessible in the app until you upgrade. To get titles and summaries for your full note history now, export a CSV from Settings > Profile > Generate CSV; it’s emailed to you within a few hours. On Enterprise, Fable 5.1 in Chat is off by default; a workspace admin can enable it with the Claude Fable setting under Settings > Workspace > Data security. Fable 5.1 is not subject to zero data retention, and Anthropic retains agent input-output logs for 30 days for trust and safety purposes.

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Upgrading

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Upgrade to Business

1. In Granola, go to Settings > Billing.
2. Click Upgrade on the Business card (or on the plan comparison table below it).
3. Complete checkout in the Stripe tab that opens. Your workspace is upgraded as soon as payment lands.

If checkout shows a masked phone number or offers to send you a code, that’s Stripe Link, Stripe’s saved-payment service, not Granola. You can skip it and enter card details directly. If Granola shows a billing contact email instead of an Upgrade button, your workspace admin manages billing. Ask them to run the upgrade or add you as a billing contact in Stripe. Someone else needs to pay? From Settings > Billing, click Share checkout link to generate a secure link (valid 7 days) you can send to a finance team member or admin. They can complete checkout without needing access to your Granola account. Have a coupon or promo code? In Settings > Billing, click Use coupon to enter it. Promo codes are workspace-specific: they apply to the workspace where they’re redeemed and can’t be transferred to another workspace. If you’re on a free trial, applying a coupon doesn’t shorten or cancel the trial; the discount is applied to your first payment after the trial ends. Lenny Product Pass codes apply to new Granola accounts only and can’t be combined with an existing Business subscription. Just want to upgrade yourself, not your whole workspace? Create a personal workspace and upgrade that one.

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Upgrade to Enterprise

Enterprise adds admin controls, org-wide policy management, priority support, SSO (for teams with 50+ users), and the option to bill annually. Annual billing is available on Enterprise contracts only; Basic and Business are billed monthly. To upgrade yourself, follow the Business steps and click Upgrade on the Enterprise card instead. Talking to our sales team is optional. If you’d rather walk through seat count, an annual contract, or custom security requirements first, contact sales@granola.so or click Talk to us in the Contact Sales card at the bottom of Settings > Billing.

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Startup and student programs

Granola offers 12 months free of Granola Business for accepted startups and students.

• Startups. Apply at granola.ai/startups.
• Students. Apply at granola.ai/students using your academic email; the Student Pack can’t be transferred to a personal email.

After acceptance, go to Settings > Billing and complete the upgrade checkout. Your coupon should be applied automatically. Until you complete this step your account remains on the standard trial and you may keep receiving trial-ending notifications. Registered nonprofits can apply for 50% off Business. See Nonprofit program.

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How workspace billing works

Granola subscriptions are per-workspace, not per-user:

• Every member of a workspace shares the same plan tier.
• Every active member is a paid seat, including admins. There is no billing-only or seat-free admin role.
• Pending invitations don’t count; a person is only billed once they join. People who join through domain auto-join are billed the same way as invited members.
• Adding or removing members automatically adjusts your seat count with proration (see how to read your invoice).
• If you belong to multiple workspaces, each has its own plan (e.g. free personal, Business at work) and paid ones are charged separately. The app shows the plan for the workspace you’re currently in.

Mixed plan tiers within a single workspace are not supported. If only some of your team need Business, either keep a smaller Business workspace with just those members, or split into a Business workspace and a Free workspace (notes and folders aren’t shared across workspaces). To consolidate to one paid workspace, transfer your notes, then switch to the other workspace and cancel its subscription from Settings > Billing.

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Common billing tasks

Manage billing under Settings > Billing in Granola. Payments run through Stripe; Manage subscription opens Stripe’s billing portal, where most of the tasks below happen. If you’re on Business or Enterprise as part of a team, billing is usually managed by a workspace admin, so you’ll see their email listed as the billing contact instead of a Manage button. Change your billing email. In Stripe’s portal, update the email on file for invoices and receipts. Find receipts and invoices. Open Stripe’s portal to view and download past invoices and receipts. Ask your admin to send copies or add you as a billing contact in Stripe if you’re not the billing owner. For help reading a specific invoice, see Understanding your invoice. Billing currency. Your currency is set at your first checkout and can’t be changed afterwards. Add GST, VAT, or a company tax ID. In Stripe’s portal, add your Tax ID under Billing information. Tax such as VAT is calculated from your billing address; a valid VAT registration removes VAT from future invoices. VAT or GST already charged on past invoices cannot be reimbursed by Granola; reclaim it through your own tax process. Tax exemptions. Send your tax exemption certificate to hey@granola.so. We’ll apply the exemption to future invoices. Tax already charged is not refunded. Update the payment method. Removing a workspace member does not remove their card from the subscription; if it’s on file, it will continue to be charged. Update the payment method via Settings > Billing > Manage subscription. Downgrade or cancel. In Stripe’s portal, select Cancel subscription or change plan. Your subscription runs until the end of the current billing period, then the workspace moves to Basic. To downgrade only some seats, remove those members or move them to a different workspace; billing updates automatically. See Cancelling your subscription for full details. When a free trial ends. On a time-limited trial of Business or Enterprise, you have full access until the trial end date. You’ll receive an email before it ends. Then either subscribe from Settings > Billing (you’ll be charged) or the workspace moves to Basic. Moved to Basic and something stopped working? Anything not in the Basic column of What each plan includes stops working. Older notes are hidden, not deleted, and come back when you upgrade.

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Security and compliance

All plans include industry-standard security: encryption in transit and at rest, secure AWS hosting in the US region, and the option to opt out of model training. For details visit our Trust Center or security page, or contact sales@granola.so for Enterprise security discussions.