Setting up automated chat message on Zoom and Microsoft Teams (User Guide)

macOS Windows

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Windows setup

1. Open Settings > Preferences > Transparency > Automated chat message.
2. Find Automated chat message in Zoom and Microsoft Teams and turn on the toggle switch.

No extra permissions are required on Windows — once the toggle is on, Granola can post the notice in Zoom or Microsoft Teams chat automatically.

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macOS setup

On Mac, there are two steps: turn on the setting and then grant the Accessibility permission.

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Step 1 — Enable the Zoom and Microsoft Teams chat feature

1. Open Settings > Preferences > Transparency > Automated chat message, find Automated chat message in Zoom and Microsoft Teams, and click Set up.
2. In the setup window, click Enable accessibility.

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Step 2 — Grant Accessibility permission

1. macOS opens System Settings > Privacy & Security > Accessibility. Enable (or drag in) Granola and confirm. macOS asks to let Granola “control your computer” — this is required so Granola can foreground the Zoom window and paste the message.
2. Back in Granola, the setup shows Accessibility enabled — click Continue.
3. Automated chat message in Zoom and Microsoft Teams is now on.

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When the message sends

The message is posted automatically when both of these are true:

• Transcription has started and captured some speech (i.e. someone else is in the meeting — you won’t notify an empty room), and
• The Zoom or Microsoft Teams window is in focus (you’ve clicked on it).

So it may appear slightly later in the call if little is said at the start or you’re focused on another window. Also make sure the meeting chat composer is empty — if you’ve already typed something there, Granola can’t paste into it.

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Troubleshooting