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Here we’ll walk you through the details of setting up and using Granola for outbound calls on iPhone and Android. Granola does not currently support inbound phone calls.

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Setting up

To start using Granola for outbound calls, select the phone icon in the bottom left corner. This will load up the set up menu.image.pngYou’ll be asked to put in your phone number, and then will need to call yourself for verification.image.pngWhen you pick up the phone call, enter in the 6 digit code that appears at the bottom of your screen.image.pngIf the Granola app closes at the end of the phone call, you can re-open the app, and done!You may choose to connect your phone contacts with Granola. You can choose to connect either all or select a few contacts. Connecting contacts here will make it faster to call them through the Granola app. Don’t worry if you forget to select a few contacts, you’ll be able to add more later.

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How to use

Make an outbound call by either selecting one of your contacts, or by entering in their phone number. The person you’re calling will see your own phone number (the one you registered during setup) as the caller ID. On Android, the dialer has Keypad, Contacts and Recent tabs. Your first call asks for microphone access (and nearby devices access on Android 12 and later, for Bluetooth headsets). If you’ve verified more than one number, a Calling from pill above the keypad lets you choose the caller ID. During the call, tap the pause button to stop note-taking without ending the call.
The phone call dialer on Android
End the call as usual, and wait a few minutes for the summarized notes to generate. You don’t need to stay on this screen, and we can notify you when the notes are complete.

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Updating contacts

If you’d like to use Granola to call your existing contacts, you’ll need to grant access to the contacts as part of the onboarding process. If you skipped this stage during onboarding, here’s how to import them later:
  1. Go to Settings on your iOS device
  2. Select Granola
  3. Update Contacts: Limited Access or Full Access If you want to update your limited access, you can click ‘edit selected contacts’ image.png

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Inbound calls

Unfortunately due to strict limitations in iOS and Android, Granola can’t transcribe inbound calls at the moment. The best workaround currently is to ask the person calling you if you can quickly call them back!

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Availability

Phone calls are currently available in the following countries: Americas
  • United States
  • Canada
  • Mexico
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Venezuela
  • Costa Rica
  • Puerto Rico
Europe
  • United Kingdom
  • Ireland
  • France
  • Germany
  • Spain
  • Italy
  • Netherlands
  • Belgium
  • Austria
  • Switzerland
  • Portugal
  • Poland
  • Czech Republic
  • Hungary
  • Romania
  • Greece
  • Sweden
  • Denmark
  • Iceland
  • Luxembourg
Asia Pacific
  • Australia
  • New Zealand
  • Japan
  • South Korea
  • China
  • Hong Kong
  • Singapore
  • India
  • Malaysia
Africa
  • South Africa
Note: Calls from India (+91) phone numbers to other India (+91) phone numbers are not supported due to local telecom restrictions. You can still call international numbers from India, and international numbers can call Indian numbers. Note: Calls to or from phone numbers on the Telstra network in Australia are not currently supported, due to a carrier restriction by Telstra. If you try to call a number in an unsupported region, the app will display an error message indicating that calls to that region are not currently available.

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Troubleshooting

If you’re having trouble receiving verification calls, it might be due to your phone’s spam settings. This guide will help you adjust those settings to ensure you receive important calls.

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1. Check carrier-level spam filtering

  • Check if your carrier offers spam-filtering settings and whether you can disable it or allow-list specific numbers.
  • Add the verification number (e.g., 415-723-4000) to the allow-list if possible.

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2. Adjust iOS spam settings

  • Go to Settings on your iOS device.
  • Select Phone and then Call Blocking & Identification.
  • Turn off any spam filtering apps or settings that might be blocking calls.
  • Add the verification number to your contacts to ensure it is recognized.

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3. Adjust Android spam settings

  • Open your phone app’s settings and turn off spam call filtering (in the Google Phone app: Settings › Caller ID & spam › Filter spam calls).
  • Turn off any other call-blocking apps that might be blocking calls.
  • Add the verification number to your contacts to ensure it is recognized.
You can only register your phone number to a single Granola account at one time. If you’d like to use phone calls on another Granola account, you’ll have to remove it from Granola first: on iOS, go to Granola settings > Phone Calls > Delete Phone Number; on Android, open your profile and go to Settings > Calls > Remove phone number.
Calls section of Granola settings on Android with Add another number and Remove phone number
If you no longer have access to the account where your phone number is registered (for example, after leaving a company), please email us at hey@granola.so.