> ## Documentation Index
> Fetch the complete documentation index at: https://docs.granola.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Notes not generating

> Troubleshoot when Granola notes aren't generating on mobile. Common causes and fixes for note generation on iOS and Android.

Occasionally, Granola can get a little stuck after it's captured the transcription. Here are some steps to get you unblocked.

## Step 1: Wait a few minutes

If your recording is a long one (>1 hour) or you have a slow internet connection, generation can take a few minutes. This will happen in the background, so feel free to go to another app in the meantime. You'll be notified when it's generated.

<div style={{ display: 'flex', justifyContent: 'center' }}>
  <img src="https://mintcdn.com/granola-c3940166/GgAz0kvw09zucEGI/help-center/assets/android/generating-notes-framed.png?fit=max&auto=format&n=GgAz0kvw09zucEGI&q=85&s=9f8ae0b063f9633bef4cba983d85d363" alt="A note generating on Android" width="360" data-path="help-center/assets/android/generating-notes-framed.png" />
</div>

## Step 2: Force Close the App

If it has been a while and the app is still generating notes, try force closing the app:

<Tabs>
  <Tab title="iOS">
    * Swipe up from the bottom of your screen (or double-click the home button on older devices) to view your open apps. Find the Granola app and swipe it up to close it completely.
    * After a few moments, reopen the app. It may still take a few minutes for the notes to generate, especially if you have a long recording or a slow internet connection.
  </Tab>

  <Tab title="Android">
    * Open your recent apps (swipe up from the bottom and hold, or tap the recents button), find Granola, and swipe it away to close it completely. Alternatively, go to **Settings > Apps > Granola > Force stop**.
    * After a few moments, reopen the app. It may still take a few minutes for the notes to generate, especially if you have a long recording or a slow internet connection.
  </Tab>
</Tabs>

## Step 3: Check for Pause/End Indicators

If you see a pause indicator showing, you may need to tap 'end' on the note again to re-trigger summarization. Open the note and tap the End button to do this.

## Step 4: Get in touch & we'll investigate

If the notes still do not generate after following the above steps, please [get in touch with our support team](/help-center/ios/getting-started#getting-help) with information about what happened and the note that was impacted. This will help us diagnose the issue more effectively.

* **On iOS**: tap your profile picture, tap 'Report a bug', describe your issue, tap 'include logs', then 'send'.
* **On Android**: open **Settings** (tap your profile picture), tap **Contact us**, and describe your issue in the email.

We aim to get back to you within a working day.